Flood Restoration/Carpet Drying Services
With our 24/7 emergency flood restoration and carpet drying service, clients throughout Auckland can rest easy knowing help is at hand if disaster strikes.
Floods are the most frequent disaster to impact New Zealand properties. In fact, data provided by Auckland Council indicates that in this region alone, 3.2% of properties - that’s 16,000 homes, commercial or industrial buildings - are exposed to flood risk. When you add the risk of flooding caused by burst pipes or taps left running, this figure is worrying to any home or business owner.
Whether due to environmental events or human error, flooding can be incredibly stressful, particularly if not caught quickly. What starts as a minor inconvenience can soon lead to significant property damage if the water spreads over a wide area or has time to sit. From soaked carpets, walls and ceilings to the increased risk of mould, a flooded property can soon become a costly issue if not dealt with promptly.
At A-Jet, we specialise in flood restoration and have decades of experience managing flooded buildings. While visible water ingress can be tackled with conventional drying systems, it’s the water you don’t see that can do the most damage. We utilise proven flood restoration techniques to dry the affected areas and underlying structures while minimising further damage to your home or workplace.
If your home or business has suffered from flooding, contact our team as soon as possible. Flood remediation is often costly. We recommend you contact your insurance company to lodge a claim and let them know A-Jet is attending. Then call us so we can get our team underway to help you.
A-Jet Services is one of New Zealand’s leading water remediation companies. We work alongside insurance companies, loss adjusters, homeowners, and facility and project managers to ensure customers receive the best remediation advice and service. We’re a Kiwi owned and operated with 30+ years of experience in effective flood restoration and carpet drying services. Certified and accredited, our flood restoration experts dry to standards as set by the Institute of Inspection Cleaning and Restoration Certification (IICRC), Restoration Industry Association (RIA), and the Carpet Cleaners Association of New Zealand (CCANZ).
Response time is crucial when a property has flooded - the quicker you can have a specialist flood recovery team on site, the more likely you are to be able to reduce loss. We offer 24/7 emergency flood restoration. Our on-call technicians are conveniently located throughout Auckland, so we can ensure a timely response to flood emergencies, wherever you are located in Auckland.
Why Choose A-Jet?
A-Jet's Flood Restoration Plan
Assessment
Give your insurance company a call, then phone us with your claim number; the sooner we can attend to the issue the lower the damage that will be caused. Upon arrival, our (IICRC) certified technicians will assess the water damage and class it according to its severity. This will inform how we restore the damage.
Water Removal
When our team arrive onsite they will assess the extent of the damage and water migration. They will then get the extraction process underway to extract as much water as possible. We use quality assured truck mounted and portable extraction machines.
Drying
We tailor drying programs specific to each site. We dry to IICRC standards using state of the art commercial air movers, air purifiers, drying mats and dehumidifiers. This equipment not only dries carpet, but also floors, walls, and other structures. We monitor the environment being dried via a wired sensor system for optimum drying.
Restoration
Our flood recovery technicians will regularly monitor the drying process with site inspections most days. Regular readings using thermo-hygrometers, moisture meters, and thermal imaging allow us to monitor and adjust the drying process. We'll also let you know if building remediation work is needed. Site inspection reports documenting the process are emailed to you and/or your insurance company.
What Can You Do To Help
Guard Against Electrcuation
When water mixes with electricity, the result can be deadly. Make sure a registered electrician has isolated the area before remediation work is carried out. Don’t touch any electrical points or appliances until the electricity has been turned off. If you are standing in water don’t try to turn off electricity at the fuse board, and never go into an area where electrical outlets are exposed to water. Get a registered electrician to carry out a remedial works and/or electrical testing of appliances as required.
Find The Source Of The Flood
Find the source of the flood and, if possible, stop it by closing the valve or isolating the area. Call registered plumber to fix the problem. You should attempt to clean up as much of the water as possible by soaking it up with towels or other porous materials or decanting it with buckets in order to minimise some of the damage. It is also always helpful to take photographs, as these are often very beneficial in the future and assist flood recovery experts in formulating a restoration plan.
Move Goods To A Safe Place
Where possible move personal belongings and furniture to another location to avoid damage. Remove wet rugs from carpets as colours may run and stain the carpet below. Blocks under furniture legs will help keep furniture off wet flooring. Pinning up furniture skirts and draperies is also a practical way to avoid dye and water marks.
Call The Experts
Most importantly, contact a knowledgeable and trustworthy flood restoration specialist. This is because procrastination can only lead to worse problems and a greater amount of damage and expense in the future. The longer any kind of moisture damage is left untreated, the more extensive the harm will eventually be to both the structure and its inhabitants.
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How long does drying take?It’s difficult to say as too many things impact the drying process. We dry to strict international standards set by the Institute of Inspection Cleaning and Restoration Certification. We use various moisture readers and thermal imaging to determine when areas are dried to standard.
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How do I get in contact with A-Jet Services if I have a flood?Call us on 0800 862 538. We are on call 24/7 every day of the year. If you are calling afterhours or in the weekend, you will go through to our afterhours emergency technician.
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How much does flood restoration cost?Flood recovery is expense. Even a ‘small’ washing machine leak affecting 1sqm of flooring may take several days to dry. We recommend that you call your insurance company to lodge a claim and tell them A-Jet Services is attending. Then call us with your claim details so we can get a team underway to help you. If you don’t have insurance, a deposit will need to be paid in advance.
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How do I make an insurance claim?Our team is happy to assist with your insurance claim. Once we have a claim number, leave it our hands and we’ll deal with your insurance company directly. Simple as that.
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What are the different types of water damage?Category 1: Clean Water. This water is from a source that is harmless to people. This could include overflowing bath, burst freshwater tap, or leaking from a water cooler. Category 2: Grey Water. This water has been contaminated with things such as bacteria, mould or chemicals, and thus poses a health risk. This could include dirty water from washing machines, dishwashers, broken aquariums or leaking toilets. It also may be from previous clean water (category 1) that has not been removed within a day or so. Category 3: Black Water. This water is riddled with disease-causing bacteria and harmful toxins, rendering it extremely unsanitary and dangerous. This could include sewer backflow, broken toilets containing faeces and rising external flood waters.
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Can I turn off or move the equipment?No. We appreciate drying equipment is loud and makes rooms hot. It’s an unfortunate part of the drying process. Please don’t touch, move, or turn off equipment though, as this may cause equipment to break or malfunction. It will also delay the drying process and will cost more. If you need to turn off equipment for any reason, talk with our technician or call us on 0800 862 538.
